The Client Resources & FAQs page provides quick access to most of our online resources and addresses frequently asked questions.
New Clients
We are pleased to offer complimentary telephone consultations for new clients. Reach out to us to discuss your needs and how we can be of assistance to you. We look forward to hearing from you.
Existing Clients
If you need to communicate with your therapist, send a message, modify an appointment, access your online account, make a payment, find answers to questions, and more, visit the client resources page.
Contact Us
Our Contact Us page is your hub for everything you need to reach us: Schedule a free consultation, connect with your therapist, discover office hours and locations, access driving directions, find our mailing address, and more.
Mental Health Records
Release of mental health records requires client authorization. Learn about the authorization process, client notification procedures, and steps to take if you await our response.
Case Consultations
We offer case consultations when authorized by the client. Learn more about our procedures for obtaining a written authorization and arranging a case consultation.
Upload Documents
This feature allows providers and professionals to securely upload documents (call us for the password). Clients can send documents through the client portal.
Submit Payment
Conveniently make payments through our client portal, mail a check, or call for assistance. We accept all major credit cards, and prompt payment is greatly appreciated.
Good Faith Estimates
Under the law, health care providers must provide patients who don’t have insurance or aren’t using insurance with a ‘Good Faith Estimate’ for the expected cost of medical items and services.
Upload Documents
This feature allows providers and professionals to securely upload documents (call us for the password). Clients can send documents through the client portal.
Frequently Asked
Accepting New Clients: Is Mile High Psychology currently accepting new clients?
Yes – We are currently accepting new clients.
Getting Started: How do I begin addressing my issues with a therapist?
To get started as a new client or if you’ve been referred to our practice, simply schedule a complimentary 15-minute telephone consultation with Dr. Rob Leach. During this consultation, we will discuss your needs and answer any questions you have. If it seems that we can be of assistance, we will work together to schedule an initial appointment.
Medication Management: Does the practice provide this?
No – We do not prescribe medication or offer medication management.
Child and Adolescent Services: Are these available?
No – We do not provide services for children or adolescents. Mile High Psychology specializes in offering services for adults. Dr. Rob Leach focuses on individual therapy, couples counseling, and executive coaching for clients aged 25 and older.
Medicare and Medicaid: Do we accept Medicare and Medicaid?
No – Mile High Psychology has opted out of Medicare and, therefore, sees Medicare recipients on a self-pay basis. Mile High Psychology is not a Medicaid provider and is unable to offer services to Medicaid recipients.
Insurance: Do we accept health insurance?
Mile High Psychology operates as a self-pay practice, meaning clients pay directly for services. While we do not bill insurance directly, we can provide a superbill for you to submit to your insurance carrier for potential out-of-network reimbursement. Please note that you will need to manage this process with your insurance provider. Many clients also use their HSA or FSA card to pay for services.
Fees: What are your rates?
The rate for all services is $240 per hour. Billing is based on actual time spent, rounded to the nearest 15-minute increment. For example,
- 30-minute coaching: $120
- 45-minute therapy: $180
- 60-minute couples session: $240
Appointment Options: Do we offer both in-person and online sessions?
Mile High Psychology provides flexible options to meet your needs. Dr. Rob Leach offers both in-person and online appointments for individual therapy, couples counseling, and executive coaching. Our office locations are in downtown Denver and Colorado Springs. Additionally, Dr. Leach offers tele-therapy services in most states (see map) and tele-coaching nationwide. Please note that while all mental health assessment services are provided in person at our office locations, forensic psychology services can be conducted either at our office or at an approved offsite facility.
Payments: How are payments submitted?
3 Payment options:
Pay online through the client portal
If you have access to our client portal, you can submit payment 24/7 and keep a credit card on file for future transactions.
Mail us a check
You can mail a check payable to “Mile High Psychology” to the following address:
Mile High Psychology
999 18th St., Ste. 3000
Denver, CO 80202
Pay by phone using a credit card
If you don’t have access to the client portal and would like to make a credit card payment, we can assist you in processing your credit card payment. Please contact your therapist at 303-473-0707 for further assistance.
Thank you!
We genuinely appreciate your attention to billing matters and thank you for your cooperation in promptly fulfilling your payment obligations.
Cancellation Policy: What is our policy on cancellations and no-shows?
Cancellations within 48 hours of your scheduled appointment or failure to show up for your appointment without notice (“no-show”) are subject to a fee. You will be charged for each occurrence. More information about our cancellation and no-show policy can be found in your Service Agreement. If you have any questions, please contact your therapist directly.
Good Faith Estimate: What is this and why does it matter?
A “Good Faith Estimate” is a written explanation of the expected cost of your medical care. It is required by law for healthcare providers to provide this estimate to patients without insurance or who are not using insurance. You have the right to receive a Good Faith Estimate for non-emergency items or services. It should be given to you at least 1 business day before your scheduled appointment. You can also request an estimate from any healthcare provider before scheduling. If you receive a bill that is $400 or more than the estimate, you can dispute it. Save a copy or take a picture of your Good Faith Estimate for reference. Learn more about Good Faith Estimates.
Mile High Psychology is happy to provide estimates for all services upon request and as required by law.
Is Mile High Psychology accepting new clients?
Yes – We are currently accepting new clients.
How do I get started as a new client?
To get started as a new client or if you’ve been referred to our practice, simply schedule a complimentary 15-minute telephone consultation with either Dr. Rob or Laura Leach, depending on the services you are seeking. During this consultation, we will discuss your needs and answer any questions you have. If it seems that we can be of assistance, we will work together to schedule an initial appointment.
Does Mile High Psychology provide medication management?
No – We do not prescribe medication or offer medication management.
Does Mile High Psychology offer services to children and adolescents?
Mile High Psychology primarily focuses on providing services for adults. Dr. Rob Leach specializes in individual therapy, couples counseling, and executive coaching for adults (ages 25 and older). Dr. Laura Leach offers comprehensive assessments for both adults and adolescents (ages 16 and older).
Does Mile High Psychology accept Medicare or Medicaid?
No – Mile high Psychology has opted out of Medicare and, therefore, sees Medicare recipients on a self-pay basis. Mile High Psychology is not a Medicaid provider and is unable to offer services to Medicaid recipients.
Does Mile High Psychology accept health insurance?
No, Mile High Psychology is a self-pay practice, and clients pay directly for services. While we are out-of-network with insurance providers, we can provide a superbill for potential reimbursement. Many clients also use HSA or FSA accounts for payment.
Does Mile High Psychology offer in-person and online appointments?
Mile High Psychology provides flexible options to meet your needs. Dr. Rob Leach offers both in-person and online appointments for individual therapy, couples counseling, and executive coaching. Our office locations are in Denver (LoDo) and downtown Colorado Springs. Additionally, Dr. Leach offers tele-therapy services in most states (see map) and tele-coaching nationwide. Please note that while all mental health assessment services are provided in person at our office locations, forensic psychology services can be conducted either at our office or at an approved offsite facility.
How do I submit payment ?
3 Payment options:
Pay online through the client portal
If you have access to our client portal, you can submit payment 24/7 and keep a credit card on file for future transactions.
Mail us a check
You can mail a check payable to “Mile High Psychology” to the following address:
Mile High Psychology
999 18th St., Ste. 3000
Denver, CO 80202
Pay by phone using a credit card
If you don’t have access to the client portal and would like to make a credit card payment, we can assist you in processing your credit card payment. Please contact your therapist at 303-473-0707 for further assistance.
Thank you!
We genuinely appreciate your attention to billing matters and thank you for your cooperation in promptly fulfilling your payment obligations.
Does Mile High Psychology have a cancellation or no-show policy?
Yes, there is a cancellation and no-show policy in place. Cancellations within 48 hours of your scheduled appointment or failure to show up for your appointment without notice (“no-show”) are subject to a fee. You will be charged for each occurrence. More information about our cancellation and no-show policy can be found in your Service Agreement. If you have any questions, please contact your therapist directly.
Does Mile High Psychology provide estimates, and what is a “Good Faith Estimate”?
Yes – Mile High Psychology is happy to provide estimates for all his services upon request and as required by law. A “Good Faith Estimate” is a written explanation of the expected cost of your medical care. It is required by law for healthcare providers to provide this estimate to patients without insurance or who are not using insurance. You have the right to receive a Good Faith Estimate for non-emergency items or services. It should be given to you at least 1 business day before your scheduled appointment. You can also request an estimate from any healthcare provider before scheduling. If you receive a bill that is $400 or more than the estimate, you can dispute it. Save a copy or take a picture of your Good Faith Estimate for reference. Learn more about Good Faith Estimates by clicking here.
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Mile High Psychology