Welcome Prospective Clients
Thank you for considering Mile High Psychology for your journey toward better mental health and well-being. We’re here to guide you through the initial steps and explain how our services may best meet your needs.
Complimentary Telephone Consultations for Prospective Clients
As your first step with us, we offer complimentary telephone consultations to help new clients become acquainted with our practice. We’re eager to learn about you, understand your unique needs and goals, and explore how we can best support you on your journey.
What to Expect During Your Initial Phone Consultation
During this complimentary consultation, our primary goal is to understand your current situation and the outcomes you wish to achieve with our support. This initial conversation allows us to assess whether we can effectively meet your needs. If we find that we might be a good match, we can discuss subsequent steps, such as scheduling your first appointment. If our areas of expertise do not match your specific needs, we’ll make every effort to direct you to suitable resources.
Topics Typically Covered Include:
- Gaining an understanding of your current needs
- Discussing your specific goals and aspirations
- Providing an overview of how we might assist you
- Discussing practical matters like fees, and appointment times and locations
The Next Step: Schedule Your Free Consultation
The next step is to connect with the therapist who can best address your needs. Below, you’ll find brief summaries outlining the specialized services provided by Dr. Rob and Dr. Laura Leach.
FAQs for New Clients
We know that embarking on a journey toward better mental health can bring up questions. For detailed answers to common inquiries such as insurance, telehealth, and payment options, please refer to the information below.
Is Mile High Psychology accepting new clients?
Yes – We are currently accepting new clients.
How do I get started as a new client?
To get started as a new client or if you’ve been referred to our practice, simply schedule a complimentary 15-minute telephone consultation with either Dr. Rob or Laura Leach, depending on the services you are seeking. During this consultation, we will discuss your needs and answer any questions you have. If it seems that we can be of assistance, we will work together to schedule an initial appointment.
Does Mile High Psychology provide medication management?
No – We do not prescribe medication or offer medication management.
Does Mile High Psychology offer services to children and adolescents?
Mile High Psychology primarily focuses on providing services for adults. Dr. Rob Leach specializes in individual therapy, couples counseling, and executive coaching for adults (ages 25 and older). Dr. Laura Leach offers comprehensive assessments for both adults and adolescents (ages 16 and older).
Does Mile High Psychology accept Medicare or Medicaid?
No – Mile High Psychology has opted out of Medicare and, therefore, sees Medicare recipients on a self-pay basis. Mile High Psychology is not a Medicaid provider and is unable to offer services to Medicaid recipients.
Does Mile High Psychology accept health insurance?
Mile High Psychology operates primarily as a self-pay practice, and clients pay directly for services. However, Dr. Rob Leach accepts Aetna for individual therapy.
Does Mile High Psychology offer in-person and online appointments?
Mile High Psychology provides flexible options to meet your needs. Dr. Rob Leach offers both in-person and online appointments for individual therapy, couples counseling, and executive coaching. Our office locations are in Denver (LoDo) and downtown Colorado Springs. Additionally, Dr. Leach offers tele-therapy services in most states (see map) and tele-coaching nationwide. Please note that while all mental health assessment services are provided in person at our office locations, forensic psychology services can be conducted either at our office or at an approved offsite facility.
How do I submit payment ?
3 Payment options:
Pay online through the client portal
If you have access to our client portal, you can submit payment 24/7 and keep a credit card on file for future transactions.
Mail us a check
You can mail a check payable to “Mile High Psychology” to the following address:
Mile High Psychology
P.O. Box 38189
Colorado Springs, CO 80937.
Pay by phone using a credit card
If you don’t have access to the client portal and would like to make a credit card payment, we can assist you in processing your credit card payment. Please contact your therapist at 303-473-0707 for further assistance.
We genuinely appreciate your attention to billing matters and thank you for your cooperation in promptly fulfilling your payment obligations.
Does Mile High Psychology have a cancellation or no-show policy?
Yes, there is a cancellation and no-show policy in place. Cancellations within 48 hours of your scheduled appointment or failure to show up for your appointment without notice (“no-show”) are subject to a fee. You will be charged for each occurrence. More information about our cancellation and no-show policy can be found in your Service Agreement. If you have any questions, please contact your therapist directly.
Does Mile High Psychology provide estimates, and what is a “Good Faith Estimate”?
Yes – Mile High Psychology is happy to provide estimates for all his services upon request and as required by law. A “Good Faith Estimate” is a written explanation of the expected cost of your medical care. It is required by law for healthcare providers to provide this estimate to patients without insurance or who are not using insurance. You have the right to receive a Good Faith Estimate for non-emergency items or services. It should be given to you at least 1 business day before your scheduled appointment. You can also request an estimate from any healthcare provider before scheduling. If you receive a bill that is $400 or more than the estimate, you can dispute it. Save a copy or take a picture of your Good Faith Estimate for reference. Learn more about Good Faith Estimates.
Ready to Begin Your Journey?
If you’re ready to take a proactive step toward better mental health and well-being, we warmly invite you to get in touch with us to schedule your complimentary telephone consultation.
- Schedule Your Consultation with Dr. Rob Leach: Focusing on individual therapy, executive coaching, and couples counseling.
- Schedule Your Consultation with Dr. Laura Leach: Specializing in mental health assessments.
Embrace what you don’t know, especially in the beginning, because what you don’t know can become your greatest asset.Sara Blakely